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📦 Shipping Policy
Genesis Playing Card – Shipping Policy
Last updated: August 9, 2026
Thank you for shopping with Genesis Playing Card. Below is everything you need to know about how we ship our collectible decks.
1. Processing Time
- All orders are processed and dispatched within 1–3 business days after payment confirmation.
- Pre-order or limited-edition release items ship according to the timeline stated on the product page.
- Processing times may be extended during holidays; we will announce any delays in advance.
2. Shipping Destinations & Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Mainland China | 3–7 business days |
| Asia Pacific | 7–14 business days |
| North America / Europe | 10–20 business days |
| Rest of World | 14–30 business days |
Delivery estimates are for reference only. Actual delivery may be affected by customs clearance, public holidays, or carrier delays.
3. Shipping Rates
- Shipping costs are calculated automatically at checkout based on destination and order weight.
- Free shipping may be available for orders above a qualifying threshold (see checkout for details).
4. Order Tracking
- A confirmation email with your tracking number will be sent once your order has shipped.
- Please allow 24–48 hours for tracking information to update.
5. International Duties & Taxes
- International orders may be subject to import duties, taxes, or customs clearance fees imposed by the destination country.
- These charges are the responsibility of the buyer. Genesis Playing Card does not pre-pay or reimburse these fees.
- We recommend checking with your local customs authority before placing an order.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery via our contact page, with photos where applicable.
- We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.
7. Incorrect Address
- Please ensure your shipping address is accurate at checkout. Genesis Playing Card is not responsible for delays or failed deliveries due to incorrect address information. Any re-shipping costs incurred will be the buyer's responsibility.
8. Contact Us
For any shipping-related inquiries, please contact us through our website's contact page. We aim to respond within 1–2 business days.